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Business Guidance from the Future

I asked my friend, Jake Jacobs, how business was doing, and expected a mechanical response, like “Things are good” or “Can’t complain.”

Instead, he told me he’s having the most profitable twelve months he’s had in twenty-five years as a consultant – and that’s in a down economy. This year, in fact, his firm is exceeding last year’s revenue by 170%.

How’d that happen?

A few months back, Jake did a little soul searching, and decided he wanted his company, Winds of Change Group, to hit the five-million-dollars-a-year revenue mark. Reaching that figure, though, would represent a jump. A jump that would take considerable time.

Jake, however, didn’t want to wait.

He knew if his company was to have any kind of shot of reaching that goal sooner rather than later, they couldn’t continue doing things the way they’d been doing them. To find out exactly how they should change, Jake took an unusual approach:

He projected himself into the future, and found his answers there.

That is, he didn’t first look at how his company could inch-ahead with what they were currently doing. Instead, he conducted a thought experiment, and imagined himself in the near-future heading a consultancy that was doing five million dollars business a year already.

A Vivid Daydream

During the experiment, which was something of a vivid daydream, Jake looked at each part of his firm and noted how they were conducting business. He saw who they had as clients, what services they were offering, how they closed deals, and how they delivered upon promises.

After conducting the thought experiment, Jake shared what he saw with his colleagues. Together they began taking immediate action on as many of his future-focused tactics as they could – thus behaving as if they were a five million dollar firm in the here and now.

They haven’t yet hit their revenue goal, but with increases of 170%, hitting that figure shouldn’t take long.

What tips can Jake share about his living-in-the future approach?

  • “When you’re looking around in the future, don’t just see the big stuff, like who your clients will be. You’ve got to study every nook and cranny of your organization. So, if you’re looking at your future company, see how it would celebrate its successes. What would its parties look like?”
  • “As much as possible, make that preferred future real today. Doing the stuff you’ve brought back is energizing. You start seeing results and evidence of change immediately. The more things change, the more your people see that they’re changing, the more likely they are to push for more change. It’s self-reinforcing.”
  • “You can use this method in any aspect of your life. Why not have an image of the next hour being the way you want it to be. Give it a try, and check in sixty minutes later to see how it works.”

Your Assignment

Try Jake’s preferred future exercise during your next bout of freewriting.

First, do a twenty minute session on what your dearest business goals might be, and what your company would look like once you’ve reached them.

Second, do another twenty minute session on what you learned during the first session, and what you could apply to your business today if you chose to.

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Freewriting and the Internal Editor

Fast Company Expert Blogger, Tom Clifford, posted the second of a two-part interview he conducted with me. In this last part, I talk about freewriting: how and why it works, and when to use it.

If you’ve tried freewriting, you’ve likely experienced the technique’s considerable value.

I’ve seen people use it to create a strategic direction for their company, brainstorm ideas for a personal branding campaign, plan a product launch, think through employee engagement problems, rehearse ways of handling a negotiation, write books and blog posts, and more.

What’s behind freewriting’s effectiveness? It temporarily rids us of our internal editor. As I describe it in the interview:

“Inside each of us is an internal editor that does an important job. It edits what we think, say, and write — as we think, say, and write it — so we sound smart, confident, and consistent.

“ . . . There is a time, though, when our internal editor gets in our way.

“ . . . Since the editor wants us to always look good to others, it’s going to tell us we’re being stupid or impractical if we try thinking thoughts that are radically different for us. It’s going to order us to push aside the new and go with the familiar. It’s going to anchor us to what’s not working.”

Freewriting, then, gives us mechanical leverage over our editor because, as we use the technique, our editor can’t keep up with the deluge of words that hit the page. While  the editor is backing off, we can reason with vigor and abandon.

During any given freewriting session, much of what we write will, out of necessity, be boring or confused.

A portion of what we produce, though, will likely stand among our best work.

Through my book, “Accidental Genius,” as well as through my consulting and workshops, I’ve taught freewriting to thousands. I’ve seen people take to the technique instantly, and I’ve seen others try it and struggle. When they struggle, it’s almost always for one of three reasons:

1. They wrote without timing their session. In doing freewriting, use a timer set for five, ten, twenty, or thirty minutes. When the timer starts, you start. When it finishes, you finish. By using a timer, you can forget about logistics, and spend your attention and energy on flat-out writing.

2. They stopped writing throughout the session. While freewriting, it’s important to keep writing no matter what’s happening in your mind. That means, if you’re stumped, write about being stumped. If you’re feeling sluggish, write about your lethargy. If your thoughts are choppy, put them down choppily. Stopping for more than a second or two gives your internal editor a chance to reengage and disrupt the process.

3. They wrote at a leisurely pace. If you freewrite too slowly, you’re writing, not freewriting. Again, you want to write fast enough so that your editor slackens its grip. That means, if your editor is running at five miles an hour, write at six miles an hour. Your fingers needn’t fly over the keyboard. They just need to move at a clip slightly quicker than your norm.

If you’ve tried freewriting before, I’d love to hear about your experiences:

  • How has the process helped or hindered you?
  • Do you have any interesting freewriting stories to share?
  • What’s your best freewriting tip?

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Strengthen Your Business Through Journaling

When I started doing positioning a decade ago, I didn’t have a defined methodology. I worked intuitively.

I’d hang out with a client, talk to their customers, study their marketing materials, and scan their field. A few weeks, and dozens of phone calls later, we’d have their marketplace position, competitive advantages, elevator speech, talking points, and case studies.

My informal approach worked well. The client got what they wanted, and I was able to conduct business in a way that felt natural.

One day a colleague asked me how I got my results, and I told him about my loose approach. A heavy-duty structure guy, he assured me that clients would be more at ease if they knew I had a codified process with predictable steps.

Since I was relatively new to consulting, I decided to take his advice. What I didn’t want to do, though, was create a process that was phony, mundane, or that got in my way.

That’s when I turned to my old freewriting files.

Freewriting is a way of thinking onto paper that helps you get to your best problem-solving ideas. Whenever I had a client positioning project, I’d open an empty document and would use freewriting to clarify my thoughts and create ideas. It was scratchpad thinking done for my eyes only.

Fortunately, I’d saved much of this exploratory freewriting. It sat in my computer throughout dozens of throwaway documents. I sifted through them.

Not only did I discover that I, indeed, had methods I’d called upon again and again and, therefore, had a kind of rough process; I also found I’d used tactics and had insights I’d completely forgotten about. For me, reading through my rough writing was revelatory. By studying it, I created a process and steps that were based on who I was and what I actually did.

What I stumbled on, you might want to do on purpose.

That is, keep a project journal that you can write in daily or at least a few times a week. The journal can be a physical book, or a file in your computer. Whatever format you choose, use it to talk to yourself about what’s happening in a particular project.

You can, for instance, write about a session you held, a question you were asked, a piece of advice you gave, a discovery you made, an insight your client had, a road block you experienced, a process you created, a list of things to stay away from, a list of things to do again, big successes, small successes, bits of dialogue, or an image that flashed into your mind.

The act of keeping a project journal can help you immediately, as you’re doing the writing. It can also help you long after the fact – as you review it days, months, or even years later.

Consider, too, asking a client to keep a project journal. Doing so will help them work out problems, remind them of strategies and ideas that they can use over and over, and get them focused on how things are changing due to the work you’re doing together.

Each week, you could schedule time to review their journal with them. They don’t have to read the actually writing, unless they’d like to. Instead, ask them to summarize interesting findings.

By the way, make no bones about asking them to look for changes and results in their writing. Say things like, “What problems have you had? What solutions have you tried? And what results have you seen?”

If you do this enough, people start focusing on results. They start looking for progress.

Without a results-oriented focus, some people forget how far they’ve come. When you point it out to them, or when they discover it for themselves, it inspires them to do more.

Make sure you point out all the ways they’re progressing personally, their company is progressing, and their own customers are progressing.

If you or your clients have kept a project journal, I’d love to hear about it. What insights did you gain? What snags did you encounter? What might we learn from your experience?

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Uncovering Your Own Career Biases

One of the readers of the first edition of my book, “Accidental Genius,” is Allan Bacon. Allan told me the story of how he used exploratory writing to change the course of his life.

With a PhD in Physics, Allan was working as an R&D engineer for a defense contractor that built lasers which, in his words, “knocked things out of the sky.”

The contractor encouraged its employees to stay up to date on their learning and seek out advanced degrees.  Allan decided to go for an MBA — figuring it would help him become a better manager of people and projects.

As part of his MBA application, Allan had to write a personal essay. He’d never written much about himself, but tried freewriting as a means of thinking about the jobs he most enjoyed. When he looked over what he’d written, he saw a pattern he’d never noticed before.

All his favorite previous jobs – including the work he did as a volunteer and as a representative for his college at career fairs — in one way or another involved selling.

Allan hadn’t thought of himself as someone who liked to sell. He had spent his career to that point in an academic culture that looked down on salespeople. In fact, if you had approached him before he did the writing and suggested Sales as a career for him, he’d have been offended. Why go into sales when you have a PhD in Physics? He always considered the field beneath him; it was something you went into when you didn’t have other skills to fall back on.

The exploratory writing woke him up, and exposed a perceptual block that kept him from doing something he loved. As Allan says: “We tell ourselves emotional stories about who we are. I was telling myself one. Making that perceptual shift from engineer to sales professional is probably the biggest shift I ever had to make.”

Since then, Allan’s career has taken off.

He began working for high-tech start-ups as that rare sales expert with a PhD who knows how to speak to and persuade engineers. He’s also an author, and is working on a book on how to use experiments to create a more fully realized life. The working title is “Start Something You: How to Discover, Develop, and Fund Your Own Version of the Good Life (Without Quitting Your Job).” It’s due out in the next few months.

Allan’s choice has been happy and lucrative, and was triggered by writing. Perhaps you’d like to try a similar writing experiment?

For the next week, take twenty minutes a day to explore your work life through writing. For each session, set a timer, write quickly (as Ray Bradbury says, “In quickness there is truth”), and don’t stop for any reason whatsoever.

Write about every job you’ve had – even those you normally think of as inconsequential. Talk to yourself on paper, or through your computer keyboard, about who you worked with, the tasks you accomplished, the things you enjoyed, and the things you hated. In particular, jot down any stories or images that come to mind.

At the end of a week, read over all your writing. Do you see any patterns? Can you make anything connect? Have you had any insights that might suggest a new way forward?

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The Story of Bella and the Hawk

For years, Kate Purmal had been an executive at Palm and SanDisk. To her own admission, she was a left brain thinker. Every initiative she undertook had to make linear bottom-line sense.

Kate told me she wanted to write a book, but didn’t want it full of conventional ideas and perspectives. As a means of shaking up her thinking, I taught her freewriting – a technique I’d learned in school and later through the works of Peter Elbow and others.

“Take seven minutes a day,” I said, “and write as fast as you can, without stopping for any reason, about whatever happens to be on your mind. And, if during the writing you feel like digressing, by all means follow those digressions.”

Kate approached her assignment with determination. She’d sneak in seven minutes here and there, and would write about the business problems she was facing and the decisions she had to make. Then, one day, she had what amounted to an epiphany.

She and her children were in the backyard when they noticed Bella, their six-pound gray-and-orange tabby, climbing a tree. The cat had her sights set on a hawk—twice her size—perched on a high branch. As Bella inched closer, the bird swooped down at the cat, talons first. Bella retreated to a hard-to-reach part of the tree. When the hawk landed, Bella again stalked it. The back-and-forth battle lasted several minutes. Eventually, Bella withdrew to the house, and the hawk, minus a few feathers, flew off.

Kate was so impressed by her petite cat’s tenacity that she decided to write about it. That is something she wouldn’t have done before:

“Normally, I’d have been embarrassed to write that story, because it wasn’t about business. But, for some reason, I knew it was important, it was something I had to write about, and the abandon of freewriting gave me confidence.”

Kate wrote up the story, added photos she had taken with her phone camera, and emailed the result to friends. They loved it. That encouragement was exactly what Kate needed. She started writing and sharing more stories. Eventually, Kate began blogging – a mixture of personal anecdotes and business posts.

She later opened her own firm, Kate Purmal Consulting, where she helps start-ups get seed money, and coaches executives on how to run enterprises. Now she teaches all her clients freewriting.

Says Kate: “If you write everyday, every so often some inspirational things are going to show up.”

Consider, then, writing outside your norm. If you only write about business matters, write about your family, a trip you took, or a scene from your neighborhood. If you only write about personal matters, think about a business project, and write about that.

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The Power of a Writing Prompt

If you’ve done any freewriting before, you may have heard the term “prompt.” A prompt is a common freewriting exercise. Instead of beginning a session with whatever appears in your mind, you begin with a predetermined phrase (called a prompt) that guides the direction of your writing.

How would using a prompt work?

If you were about to loosen up with a ten-minute freewrite and wanted a prompt, I might say, “Complete the following sentence: ‘The best part of my workday is . . . ’

You’d answer that question, at least initially. You could stay on it for the entire ten minutes, or you move to another subject minutes or even seconds after beginning. Your choice.

The number of prompts you could use are endless. You can come up with them on your own. A few more examples:

“Yesterday I saw a curious thing . . . “

“If I didn’t have to work I’d . . . “

“I threw a stone and it landed . . . “

Now, I’ve used prompts many times, but have never considered them part of my regular repertoire. After speaking with Robyn Steely, though, I have a new admiration for the technique.

Steely is the executive director of a non-profit organization, “Write Around Portland,” which works with social service agencies to build community. According to its website, the organization runs no-cost writing workshops for “people living with HIV/AIDS, veterans, survivors of domestic violence, adults and youth in addiction recovery, low income seniors, people in prison, homeless youth and others who may not have access to writing in community because of income, isolation or other barriers.”

The central principle driving Write Around Portland’s workshops is freewriting.

Participants sit in a circle with pad and pen, and a facilitator begins the session by offering up two prompts, such as “The thing about you and me . . . “ and “The night smelled like . . . .”

Each participant chooses one prompt to kindle their writing. Later, they share what they’ve produced and offer feedback to other writers. In giving feedback, participants keep their comments on the parts of the writing that are strong.

Steely says prompts don’t hem thinking in, they open it up. Given the same prompt, one participant might write about what they eat for breakfast while another might write about a battle they fought in during a war.

Prompts, then, can help people approach material that they may not have thought to write about. They can give a small push in an unexpected direction.

When I asked Steely about what makes for a superior prompt, she gave the following advice: “Make your prompts short and open-ended. For instance, ‘After the storm . . . ’ is a good one. It’s only a few words, and it could be about a childhood rainstorm, a thunderstorm, a fight, or it could have nothing to do at all with storms.”

As a short exercise, why not try a writing prompt now? Choose one of these two, and do a ten-minute freewrite that starts with it:

“The project I’m proudest of is . . .” or “This sounds inconsequential, but . . . “

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Lean-in Moments

A few months ago, the publisher of my book, “Accidental Genius,” asked if I’d like to revise my ten-year-old work. I figured revising it would be easy. The book, after all, already existed. Reworking it would be like cheating off myself. I said sure.

They emailed me the original manuscript, and let me have at it. I opened the file, clicked out after three minutes, and didn’t open it again for weeks. Why? In scanning the text, some questions hit me:

What if my skills have deteriorated, and I was a better writer then than I am now? What if I’ve been fooling myself all these years, and the book wasn’t as good as I remembered? What if I couldn’t think up enough new material to warrant a revised edition? What if the book comes apart in my hands while I’m revising it, and I make it worse than when I began?

I didn’t have answers nor the mettle to return to the manuscript to hunt for them. Instead, I moved the project forward through the best way I knew how: through freewriting.

“Accidental Genius” is a book about freewriting so, as you can imagine, I’ll be writing about the technique at length in future posts. For now, though, I want to mention what my earliest freewriting sessions centered around: images of unusual client interest, concentration, and surprise.

What I call “lean-in moments.”

Through my writing, I tried conjuring up every scene I could think of where a client leaned forward in their chair, because what they heard me saying intrigued, startled, or delighted them.

  • What had I told them?
  • What had I asked them to do?
  • What insights did they have?
  • How did they build on what I said in a way that excited them?

You could say I was looking at my consulting past for moments of intense client reaction and emotion. I figured these moments might lead me to stories and ideas for the book. They did. In the forthcoming edition of “Accidental Genius” you’ll find these moments seeded throughout.

Thinking about your own lean-in moments is a great way to develop books, posts, talking points, speeches, products, and services for your business. The key?

Don’t think about your material first. Instead, think about your clients. See them in your mind’s eye. Hear their voices on the phone.

They experienced surprising moments that made them laugh, clap, or focus on what you were saying with an almost supernatural intensity.

What did you say? What did you do?

Start from there.

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Is Your Brand Intentional or Unintentional?

In my last post, “Make Your Elevator Speech Distinctive,” I said I’ve become known as “the guy who helps his clients raise their fees by up to 2,000%.” That’s true. People refer to me as the 2,000% guy all the time.

It’s important to note, though, that my 2,000% “brand” or “promise” had to be invented. That is, I had to dig through my projects and study the facts, after which I discovered this result I’d been producing but hadn’t been advertising. If I hadn’t dug, the market wasn’t going to come up with that fee-raising benefit on its own.

You could call my 2,000% moniker a feat of intentional branding. I manufactured it, and pushed it out there through my materials, networking, workshops, and speeches.

At times, though, I’m not sure we have to work so hard coming up  with a brand. Sometimes a brand finds us. Call it unintentional branding. I have a story about that kind of branding, too.

I wrote the first edition of my problem-solving book, “Accidental Genius,” ten years ago. At the time, I was 37 years old, and let me tell you: For the first 37 years of my life, no one ever called me a genius. Not once. Enthusiastic, yes. Creative, yes. Funny, yes. A genius? No.

When “Accidental Genius” was released, that changed. Suddenly, people were calling me a genius right and left. Since the book came out, I must have been called by that name five hundred times.

Understand, I’m not knocking it. Every time I’m called a genius, I’m grateful. But here’s the thing: In the ten years since that book came out, I’m no smarter than I was the previous 37. If anything, I’m not as bright as I once was.

The word, though, became associated with me through repetition. 25,000 copies of my book were sold with my name and the word genius on the cover. I gave speeches where I talked about ways of accessing your genius. I did dozens of interviews where I talked about how people could have “a genius moment.” The association was unintentional, but it stuck.

My questions to you, then are these:

  • What happy branding accidents have happened in your career?
  • How have you been tagged by your audience in ways you didn’t expect?
  • Is there a brand growing around you that you’ve been ignoring or resisting?

Is Your Brand Intentional or Unintentional? Read More »

Using Internal Documents to Win Business

When the original edition of “Accidental Genius” hit the market ten years ago, one of the first readers to contact me was Andy Orrock.

Andy told me he would get his best ideas during his daily run. Unfortunately, when he’d return home to write them down he’d be disappointed. “It’s as if a filter got between me and what I wanted to say,” he said. His writing sounded stiff and artificial, and it was hurting his career. The business plans he’d send investors went unread.

Using the “Accidental Genius” freewriting technique, as well as other associated techniques, Andy learned to trust the natural ways his mind used to develop and express thoughts. Slowly, his written ideas started matching the honesty of those in his head.

Andy, however, has pushed the concept of honest expression further than most.

He is now the chief operating officer at a Dallas technology company. There, the salespeople don’t try winning business by sending prospects glossy marketing materials. Everyone knows those are fake. Instead, the salespeople send prospects internal documents — written by Andy — that have been repurposed for public use.

Here’s how it works.

At the start of a client project, Andy writes a detail-rich requirements document that spells out the client’s problem and the steps needed to crack it. The document serves as an internal blueprint around which his firm’s development team can plan their systems and programming work. When the project is finished, the document gets filed.

Now, when a prospect calls and wants to better understand the capabilities of Andy’s firm, Andy digs through the files and finds the requirements document that most resembles the prospect’s situation, crosses out and disguises sensitive information, such as developer and server names, and emails them this “redacted document” as proof that his company knows what it’s doing and has solved this kind of problem before.

Says Andy: “Our documents show prospects 90% of the answer, and  demonstrate that we have a mastery of the details. For the first time, prospects feel like they’ve reached a firm that understands what they’re facing.”

The candor of his writing and approach has become a potent sales-conversion tool for his firm.

My question for you, then, is this: What assets do you have that can supplement or replace your marketing materials, so prospects can get an unadorned view of how you think and solve problems?

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Writing and the Functional Hero

In the book, “Which Lie Did I Tell?,” William Goldman writes about his younger days as an awful writer. He was so bad, in fact, that in college he was one of three editors of the school literary magazine, and even then he couldn’t get a single story into his own magazine.

Things changed when he read a short story collection by “Rich Man, Poor Man” author, Irwin Shaw. Goldman thought Shaw’s tales were among the best he’d ever read. More importantly, they were told with such ease that Goldman said to himself: “I could do that.”

Shaw’s writing helped make Goldman into a professional writer. Years later, Goldman would write the novels and screenplays for “The Princess Bride,” “Marathon Man,” and “Magic,” as well as the screenplays for “Butch Cassidy and The Sundance Kid” and “All the President’s Men.”

Heroes come in different styles. We have heroes who do near-impossible things, like win a batting title, forge a peace agreement, or walk on the moon.

Then we have another type of hero: one whose works seem wondrous but doable. They give us a model to follow. Call them functional heroes. Irwin Shaw provided a functional hero for William Goldman.

When I have to write something ambitious, I often call on one of my functional heroes for assistance. I read their work over and over, so I can dope out their methodologies and pick up their cadences.

For the first edition of “Accidental Genius,” my hero and role-model was Nicholson Baker. In particular, I idolized the self-conscious, self-deprecating honesty he showed in his book about John Updike, “U & I,” and tried to introduce that into my work. For the second edition of “Accidental Genius,” I called upon the aforementioned Goldman to serve as my muse. His long chatty sentences and focus on story inspired me to loosen up as I told my tales about liberating the mind through freestyle writing.

The funny thing about my use of Baker and Goldman as guides? Neither edition of “Accidental Genius” sounds anything like the work of those two gentlemen. It was enough for me, though, to hear them as I wrote.

How about you? Who are some of your functional heroes? Who are your muses?

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