Writing Tips

Telling an Appreciative Story

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Bethlehem Steel Factory“I’ve got to take a photo of this.”

That was me talking to my wife when we unexpectedly stumbled upon a frightening structure: the corroding Bethlehem Steel factory.

Earlier that day, we’d driven forty miles from our New Jersey home to Bethlehem, Pennsylvania, because a casino had opened there, and blowing sixty dollars in nickels and pennies at the slots seemed like a fun day trip – which it was.

Now we were heading back, when I took a wrong turn. In the distance, I saw the vacant factory: black and gray and vast, with blast-furnace stacks the size of skyscrapers.

We drove closer. My wife said, “Be careful.” How many structures do you know that could inspire that reaction?

We got near enough to park and take an iPhone picture. My photography skills couldn’t do the place justice. Standing there made me jumpy. I felt like I was staring at something out of a Tim Burton film. I expected it to rear up on legs and wail.

The next day I phoned a dozen friends about that grim factory. “Head out there,” I said. “You won’t believe it. That thing is a nightmare.”

When my wife got home, I asked her if she’d told anyone at her office what we’d seen. She had told one person. In fact, the man she told had grown up in Bethlehem, and had lived across the street from the factory. “Oh my gosh! What was that like?” I asked.

I didn’t get the answer I expected.

The man had told my wife he loved the factory. As a boy, he’d curl up in bed and would look out the window at its lights until he fell asleep. Watching the factory, he said, was comforting. Much of the city worked there, and the glow reminded him of all the people whose lives revolved around it.

I was stunned. I thought of the factory as a menacing carcass. My wife’s coworker, on the other hand, knew it as a place where people from the community went to earn a living, so they could raise a family. To him, the place was a calming childhood memory.

I googled Bethlehem Steel, and saw countless stories behind the factory: it employed twenty thousand people; produced parts of the Empire State Building, the Chrysler Building, Rockefeller Center, Madison Square Garden, Hoover Dam, and the Golden Gate Bridge; helped build the World War II American fleet; and boasted an executive headquarters designed by the famed firm, McKim, Mead & White.

Hearing this man’s reaction and seeing the factory’s history got me thinking about how knee-jerk reactions can blind us to interesting people, places, and ideas.

Such reactions can also blind us to worthy stories. If we write or produce any kind of content, we can’t let that happen. We’ve got to stay alert. Good stories – oftentimes hidden — surround us.

Consider, then, trying this exercise for the next 24 hours: Look at things that you’d normally pass by, or that scare or confuse you, and ask yourself, “Who loves that?” Once you’ve come up with an answer, ask yourself why they love it.

By looking at things through appreciative eyes, you’ll likely come up with unanticipated ideas and untold stories that deserve a spot in your work.

Freewriting and the Internal Editor

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Fast Company Expert Blogger, Tom Clifford, posted the second of a two-part interview he conducted with me. In this last part, I talk about freewriting: how and why it works, and when to use it.

If you’ve tried freewriting, you’ve likely experienced the technique’s considerable value.

I’ve seen people use it to create a strategic direction for their company, brainstorm ideas for a personal branding campaign, plan a product launch, think through employee engagement problems, rehearse ways of handling a negotiation, write books and blog posts, and more.

What’s behind freewriting’s effectiveness? It temporarily rids us of our internal editor. As I describe it in the interview:

“Inside each of us is an internal editor that does an important job. It edits what we think, say, and write — as we think, say, and write it — so we sound smart, confident, and consistent.

“ . . . There is a time, though, when our internal editor gets in our way.

“ . . . Since the editor wants us to always look good to others, it’s going to tell us we’re being stupid or impractical if we try thinking thoughts that are radically different for us. It’s going to order us to push aside the new and go with the familiar. It’s going to anchor us to what’s not working.”

Freewriting, then, gives us mechanical leverage over our editor because, as we use the technique, our editor can’t keep up with the deluge of words that hit the page. While  the editor is backing off, we can reason with vigor and abandon.

During any given freewriting session, much of what we write will, out of necessity, be boring or confused.

A portion of what we produce, though, will likely stand among our best work.

Through my book, “Accidental Genius,” as well as through my consulting and workshops, I’ve taught freewriting to thousands. I’ve seen people take to the technique instantly, and I’ve seen others try it and struggle. When they struggle, it’s almost always for one of three reasons:

1. They wrote without timing their session. In doing freewriting, use a timer set for five, ten, twenty, or thirty minutes. When the timer starts, you start. When it finishes, you finish. By using a timer, you can forget about logistics, and spend your attention and energy on flat-out writing.

2. They stopped writing throughout the session. While freewriting, it’s important to keep writing no matter what’s happening in your mind. That means, if you’re stumped, write about being stumped. If you’re feeling sluggish, write about your lethargy. If your thoughts are choppy, put them down choppily. Stopping for more than a second or two gives your internal editor a chance to reengage and disrupt the process.

3. They wrote at a leisurely pace. If you freewrite too slowly, you’re writing, not freewriting. Again, you want to write fast enough so that your editor slackens its grip. That means, if your editor is running at five miles an hour, write at six miles an hour. Your fingers needn’t fly over the keyboard. They just need to move at a clip slightly quicker than your norm.

If you’ve tried freewriting before, I’d love to hear about your experiences:

  • How has the process helped or hindered you?
  • Do you have any interesting freewriting stories to share?
  • What’s your best freewriting tip?

Strengthen Your Business Through Journaling

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When I started doing positioning a decade ago, I didn’t have a defined methodology. I worked intuitively.

I’d hang out with a client, talk to their customers, study their marketing materials, and scan their field. A few weeks, and dozens of phone calls later, we’d have their marketplace position, competitive advantages, elevator speech, talking points, and case studies.

My informal approach worked well. The client got what they wanted, and I was able to conduct business in a way that felt natural.

One day a colleague asked me how I got my results, and I told him about my loose approach. A heavy-duty structure guy, he assured me that clients would be more at ease if they knew I had a codified process with predictable steps.

Since I was relatively new to consulting, I decided to take his advice. What I didn’t want to do, though, was create a process that was phony, mundane, or that got in my way.

That’s when I turned to my old freewriting files.

Freewriting is a way of thinking onto paper that helps you get to your best problem-solving ideas. Whenever I had a client positioning project, I’d open an empty document and would use freewriting to clarify my thoughts and create ideas. It was scratchpad thinking done for my eyes only.

Fortunately, I’d saved much of this exploratory freewriting. It sat in my computer throughout dozens of throwaway documents. I sifted through them.

Not only did I discover that I, indeed, had methods I’d called upon again and again and, therefore, had a kind of rough process; I also found I’d used tactics and had insights I’d completely forgotten about. For me, reading through my rough writing was revelatory. By studying it, I created a process and steps that were based on who I was and what I actually did.

What I stumbled on, you might want to do on purpose.

That is, keep a project journal that you can write in daily or at least a few times a week. The journal can be a physical book, or a file in your computer. Whatever format you choose, use it to talk to yourself about what’s happening in a particular project.

You can, for instance, write about a session you held, a question you were asked, a piece of advice you gave, a discovery you made, an insight your client had, a road block you experienced, a process you created, a list of things to stay away from, a list of things to do again, big successes, small successes, bits of dialogue, or an image that flashed into your mind.

The act of keeping a project journal can help you immediately, as you’re doing the writing. It can also help you long after the fact – as you review it days, months, or even years later.

Consider, too, asking a client to keep a project journal. Doing so will help them work out problems, remind them of strategies and ideas that they can use over and over, and get them focused on how things are changing due to the work you’re doing together.

Each week, you could schedule time to review their journal with them. They don’t have to read the actually writing, unless they’d like to. Instead, ask them to summarize interesting findings.

By the way, make no bones about asking them to look for changes and results in their writing. Say things like, “What problems have you had? What solutions have you tried? And what results have you seen?”

If you do this enough, people start focusing on results. They start looking for progress.

Without a results-oriented focus, some people forget how far they’ve come. When you point it out to them, or when they discover it for themselves, it inspires them to do more.

Make sure you point out all the ways they’re progressing personally, their company is progressing, and their own customers are progressing.

If you or your clients have kept a project journal, I’d love to hear about it. What insights did you gain? What snags did you encounter? What might we learn from your experience?

Crafting Compelling Messages

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Fast Company Expert Blogger Tom Clifford posted the first of a two-part interview he did with me. In this opening part, I offer readers a couple of tips on how to write clear and persuasive sales messages. I say, for example:

“If you want to figure out what to say to prospects . . . ask your clients.

“After all, your clients are your clients for a reason. They’ve already said yes to your offering. Something you did or said persuaded them. Ask them about it.”

By the way, while you’re on Tom’s blog, take a look around. He’s a wonderful video director and organizational storyteller, and I always learn something when I’m there.

When Writing a Proposal, Don't Be Constrained By Form

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I was listening to a consultant who was trying to write a book proposal. One of the most attention-grabbing things she said concerned her network.

Not only did her newsletter have tens of thousands of subscribers, but her colleagues had subscriber lists just as large. We figured out that, all told, she had access to 1.3 million people.

“Publishers want to know exactly what you’re going to do to support the sales of your proposed book,” I said. “That you’re able to reach 1.3 million interested people is key. They’ll love that. When you write the proposal, make sure you put that figure right up front.”

A few weeks later, the consultant sent me a draft. Her ideas and prose were good, but after reading ten or so pages, I still hadn’t seen anything about her giant subscriber list. I phoned her.

“I thought you were going to feature that 1.3 million person list up front,” I said.

“I did,” she said. “Turn to page 36. That’s where the ‘Marketing’ section begins. The million person list is a marketing idea, right? So that’s where I feature it: in ‘Marketing. It’s the very first thing in that section.”

I explained to her that, yes, a subscriber list is a marketing idea and it belongs in the marketing section. The trouble is that if that’s the only section it appears in, the reader may never get to it. Perhaps a project will unexpectedly rear up and they’ll ditch the proposal before reaching it. You never know.

When writing a book proposal, then, don’t feel constrained by the form. A proposal is a communication tool: use it that way. Don’t make yourself say the wrong thing just because you think people expect certain kinds of information staged in certain ways.

If you have something important to say — a marketing fact, a counterintuitive idea, a story, a detail from your life – say it up front. Get it onto the first page or two. Be creative and somehow make it fit — even if you have to repeat it later on.

If you want a busy reader to notice you, lead with your strengths.

Exercising Your Writing Muscles

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One of my favorite books on writing is Beth Baruch Joselow’s “Writing Without the Muse.” You don’t read it as much as write your way through it. It’s a slim volume of sixty creative exercises that help you more closely see the world, stretch your imagination, and experiment with voice.

I’d like to share two of my favorite exercises from the book as a means of giving you a taste.

By the way, if you’ve never done writing exercises before, you’re in for a treat. The key is to approach them in the spirit of fun. As Joselow says: “Play is an important part of creativity. It’s a mistake to approach the task of writing even a serious piece without some playfulness. Wonderful things can happen when you take the risk of just fooling around.” p. 14

Exercise #1: “The Door in the Wall”

Narrow your eyes and stare across to the far end of the room. There, imagine you see a door.

What does that door look like? Is it plain or ornate? Is it constructed  from wood, metal, or another material? Does it have anything written on it?

Write about that door in detail, including the feeling you have as you approach it.

Now that you know what the door looks like, grasp its handle, open it, and step inside. What do you see?

Again, write about the experience in detail. Take ten minutes and tell us everything.

Exercise #2: “Every Day for a Week”

Every day we repeat certain activities, like brushing our teeth, drinking morning coffee, walking the dog, and the like. Your assignment: Pick one of these repeated activities, and write about it for ten minutes each day for a week.

When you’ve completed the assignment, you’ll have a seven-day log that describes a single, small aspect of your life. Look over your work:

How does your writing differ from day to day? How does it stay the same?

Look, too, at the activity you’ve been writing about. How have you  changed the way you’ve approached the activity itself, because of the scrutiny you’ve given it?

Try these two exercises on your own, or consider doing them with friends. They get the blood in your brain pumping, and can trigger some excellent conversations.

If you’d like to share the results with me, I’d be pleased to hear about them.

Charlene Li's Best Blogging Tips (Told in Under a Minute)

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If you’ve read  “Groundswell,” you know Charlene Li is one of social media’s smartest and most interesting writers. On Wednesday, she was at Book Expo America promoting “Open Leadership” — her new book that’s already hit #1 on Amazon in the category of “Leadership.”

I asked Charlene for her best blogging tip. As soon as she gave me one, she instantly thought of a second tip, equally as important. Here are both:

David Meerman Scott's Best Blogging Tip (Told in Under a Minute)

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Yesterday, at Book Expo America in Manhattan, I met up with my client and friend, David Meerman Scott. David was there to sign galleys of his new book, “Real-Time Marketing & PR,” which hits bookstores this November.

I asked David for his best blogging tip, and this is what he said:

Freeing Yourself From Gurus

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A consultant named Tim was telling me about the field he worked in. He, in fact, wanted to write a book about it. Tim admitted, though, that he was intimidated by a famed guru who has spent years speaking and writing in that same field as he.

What, Tim wondered, could he possibly say that hadn’t already been said by the guru?

I’ve heard that lament before. What it comes down to is this:

Tim was confusing the guru’s contribution to the field with the totality of that field. He was looking at the guru’s opinions, excellent though they might be, as the only ones  possible. It was as if the guru’s smarts, charisma, and accomplishments were blinding him to all the alternate ways of approaching the subject.

“Let the work of this guru inspire you.” I said. “Be grateful that such a vivid thinker has shared so much. Celebrate him and parade his work to others. But don’t let the strength of his voice stop you from using your voice.”

Each of us has something distinctive and interesting to contribute if we give ourselves the freedom to do so. We have experiences, stories, and ideas that can add texture to a subject, or take it in new directions.

At times, though, we must free ourselves from the magnetic pull that we’ve let others have on our thinking.

One way of giving yourself distance is by studying the subject you want to write about more comprehensively. You may, in fact, be unduly influenced by a guru’s work, because you’re focused too narrowly on their thinking to the exclusion of others.

Another way of giving yourself distance is by examining your career, not at first for abstract ideas, but for concrete success stories. Once you’ve jotted down a few stories, study them and see if any insights appear organically. You may be sitting on an unusual approach or helpful anecdote, and you don’t even realize it. Let the facts lead you.

Remember, each of us can contribute. We have knowledge and perspective that could help others if only they knew about it. Don’t let others’ outstanding work blind you to the value of your own gifts and experiences.

The First of Its Kind

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Everyone knows how important an elevator speech is to a business. The right speech gets people excited about what the business can do for them. The wrong one makes them yawn.

A snappy attention-getting elevator speech doesn’t just work for a business. If you’re an author, you need a speech to describe your book, too.

A few years ago, the great Mac King and I co-wrote a book called “Tricks With Your Head.” How do I describe it? This way:

“Tricks With Your Head’ is the first of its kind: a book of magic tricks where the human head is the main prop in every trick. Readers learn how to stab a fork in their eye until it pops, suck a French fry up their nose, and read people’s minds with a drinking straw.”

From the twelve second speech, listeners immediately get a feel for the book’s premise and tone, and understand the kind of things they’ll learn from it. A lot is accomplished in a few sentences.

A key to that speech is its opening: The book “is the first of its kind.” That phrase opens listeners’ ears and piques their curiosity. We all want to hear about firsts and distinctions.

If you’re positioning a book (or yourself or a company or a cause), a good exercise is to scour your material for slants that might make it “the first of its kind.” Ask yourself questions like the following:

Does my book speak to an audience that’s been ignored? Does it name a concept that’s never been named? Does it explain a methodology that’s brand new? Does it combine ideas that have never before been combined? Does it tell a story no one has ever heard?

If a first jumps out at you, use it. If one doesn’t, consider revising it until a first appears.

Your book doesn’t have to be “the first” to do anything. Working to make it so, however, may help you build a work that stands out from the pack.

My challenge to you, then, is to look over the book you’re writing — or thinking about writing — and ask yourself:

  • What are all the ways my book is a first?
  • What are all the ways I can convert it into a first?

(By the way, if you’re interested in understanding why being first in people’s minds is important, do yourself a favor and read any book written by Al Ries and Jack Trout. The work of these men on positioning is astonishingly valuable.)