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Breaking a Solution Ahead of Time

When it comes to business practices, what you’re confident about today may be proven wrong tomorrow. I’ll explain.

When I was a kid, I’d go to the candy store and spin the squeaky, revolving rack of comic books to see if it held a new issue of “Sergeant Fury,” “Captain America,” “Iron Man,” “Spider-Man,” or “Thor.” If I spotted one, I’d stare at its cover for a minute or two to get a sense if the story hidden inside promised to be worth twelve cents (or twenty-five cents for a double issue).

Why didn’t I judge the comic by thumbing through it? If I tried, the store owner would lean over his counter and shout: “This isn’t a library. Are you looking or buying?”

I’d be forced into buying, because “looking” was akin to theft.

When I was growing up, most stores dissuaded you from sampling a product. Their reasoning? Maybe they thought if you got even a taste for free you wouldn’t value the product enough to pay for it. Maybe they wanted customers to absorb the transactional risk and judge the quality of a product on their own dime.

Such thinking now, of course, is considered unenlightened. It hinders sales. Instead of keeping products away from customers, businesses try hard to get them into people’s hands.

Want to play around with a software program? No problem. Go for the free ninety-day trial and see if you like it. Want to know if a certain car hugs the road? Don’t sweat it. Take the auto home for a few days and test it.

Going from the “no sample” strategy to the “try the complete product for free” strategy is a radical about-face. But you and I have seen other strategy reversals just as drastic.

Years ago, it was assumed that the smartest person in most companies was the leader. After all, the leader was in charge of the organization for a reason. In many organizations, that thinking has now changed. They believe in the genius of the group, and think its people are smarter in the aggregate than they are separately. These organizations put collaboration tools in place, so people can more closely work together.

Along the same lines, many organizations used to assume that their employees couldn’t be trusted with sensitive information; the hierarchy, therefore, hoarded data. Now, thanks to the influence of practices like Open Book Management, certain leaders share financial and strategic information with the company, so employees can take responsibility and make better educated business decisions.

I could go on recounting business strategies, like Reengineering and Management by Objectives, which were once thought to be best approach to solving a particular problem, but are now looked upon, at best, as one tool in a diverse strategy toolkit. But I won’t. I know you get the picture.

The point I’m driving at is this: Right now, you and I are using strategies in our business that will, one day soon, be thought of as wrongheaded. We’ll look back and think, “How could I have wasted so much time believing that?” or “focusing on that?” or “doing that?”

Rather than waiting for that day to come, get a jump on uncovering those strategies and on hatching alternate ways of doing things.

Think of it as a game. Look at how you prospect and sell. Look at your products and services. Look at your infrastructure and how you get things done. Look at your pet philosophy and manifesto ideas.

Even if what you’re doing is working, pretend it’s not. Pretend it’s broken and you’ve got to come up with something new – you have no option.

What would you try?

Is there a way, even a small way, of trying it now?

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Telling an Appreciative Story

Bethlehem Steel Factory“I’ve got to take a photo of this.”

That was me talking to my wife when we unexpectedly stumbled upon a frightening structure: the corroding Bethlehem Steel factory.

Earlier that day, we’d driven forty miles from our New Jersey home to Bethlehem, Pennsylvania, because a casino had opened there, and blowing sixty dollars in nickels and pennies at the slots seemed like a fun day trip – which it was.

Now we were heading back, when I took a wrong turn. In the distance, I saw the vacant factory: black and gray and vast, with blast-furnace stacks the size of skyscrapers.

We drove closer. My wife said, “Be careful.” How many structures do you know that could inspire that reaction?

We got near enough to park and take an iPhone picture. My photography skills couldn’t do the place justice. Standing there made me jumpy. I felt like I was staring at something out of a Tim Burton film. I expected it to rear up on legs and wail.

The next day I phoned a dozen friends about that grim factory. “Head out there,” I said. “You won’t believe it. That thing is a nightmare.”

When my wife got home, I asked her if she’d told anyone at her office what we’d seen. She had told one person. In fact, the man she told had grown up in Bethlehem, and had lived across the street from the factory. “Oh my gosh! What was that like?” I asked.

I didn’t get the answer I expected.

The man had told my wife he loved the factory. As a boy, he’d curl up in bed and would look out the window at its lights until he fell asleep. Watching the factory, he said, was comforting. Much of the city worked there, and the glow reminded him of all the people whose lives revolved around it.

I was stunned. I thought of the factory as a menacing carcass. My wife’s coworker, on the other hand, knew it as a place where people from the community went to earn a living, so they could raise a family. To him, the place was a calming childhood memory.

I googled Bethlehem Steel, and saw countless stories behind the factory: it employed twenty thousand people; produced parts of the Empire State Building, the Chrysler Building, Rockefeller Center, Madison Square Garden, Hoover Dam, and the Golden Gate Bridge; helped build the World War II American fleet; and boasted an executive headquarters designed by the famed firm, McKim, Mead & White.

Hearing this man’s reaction and seeing the factory’s history got me thinking about how knee-jerk reactions can blind us to interesting people, places, and ideas.

Such reactions can also blind us to worthy stories. If we write or produce any kind of content, we can’t let that happen. We’ve got to stay alert. Good stories – oftentimes hidden — surround us.

Consider, then, trying this exercise for the next 24 hours: Look at things that you’d normally pass by, or that scare or confuse you, and ask yourself, “Who loves that?” Once you’ve come up with an answer, ask yourself why they love it.

By looking at things through appreciative eyes, you’ll likely come up with unanticipated ideas and untold stories that deserve a spot in your work.

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Strengthen Your Business Through Journaling

When I started doing positioning a decade ago, I didn’t have a defined methodology. I worked intuitively.

I’d hang out with a client, talk to their customers, study their marketing materials, and scan their field. A few weeks, and dozens of phone calls later, we’d have their marketplace position, competitive advantages, elevator speech, talking points, and case studies.

My informal approach worked well. The client got what they wanted, and I was able to conduct business in a way that felt natural.

One day a colleague asked me how I got my results, and I told him about my loose approach. A heavy-duty structure guy, he assured me that clients would be more at ease if they knew I had a codified process with predictable steps.

Since I was relatively new to consulting, I decided to take his advice. What I didn’t want to do, though, was create a process that was phony, mundane, or that got in my way.

That’s when I turned to my old freewriting files.

Freewriting is a way of thinking onto paper that helps you get to your best problem-solving ideas. Whenever I had a client positioning project, I’d open an empty document and would use freewriting to clarify my thoughts and create ideas. It was scratchpad thinking done for my eyes only.

Fortunately, I’d saved much of this exploratory freewriting. It sat in my computer throughout dozens of throwaway documents. I sifted through them.

Not only did I discover that I, indeed, had methods I’d called upon again and again and, therefore, had a kind of rough process; I also found I’d used tactics and had insights I’d completely forgotten about. For me, reading through my rough writing was revelatory. By studying it, I created a process and steps that were based on who I was and what I actually did.

What I stumbled on, you might want to do on purpose.

That is, keep a project journal that you can write in daily or at least a few times a week. The journal can be a physical book, or a file in your computer. Whatever format you choose, use it to talk to yourself about what’s happening in a particular project.

You can, for instance, write about a session you held, a question you were asked, a piece of advice you gave, a discovery you made, an insight your client had, a road block you experienced, a process you created, a list of things to stay away from, a list of things to do again, big successes, small successes, bits of dialogue, or an image that flashed into your mind.

The act of keeping a project journal can help you immediately, as you’re doing the writing. It can also help you long after the fact – as you review it days, months, or even years later.

Consider, too, asking a client to keep a project journal. Doing so will help them work out problems, remind them of strategies and ideas that they can use over and over, and get them focused on how things are changing due to the work you’re doing together.

Each week, you could schedule time to review their journal with them. They don’t have to read the actually writing, unless they’d like to. Instead, ask them to summarize interesting findings.

By the way, make no bones about asking them to look for changes and results in their writing. Say things like, “What problems have you had? What solutions have you tried? And what results have you seen?”

If you do this enough, people start focusing on results. They start looking for progress.

Without a results-oriented focus, some people forget how far they’ve come. When you point it out to them, or when they discover it for themselves, it inspires them to do more.

Make sure you point out all the ways they’re progressing personally, their company is progressing, and their own customers are progressing.

If you or your clients have kept a project journal, I’d love to hear about it. What insights did you gain? What snags did you encounter? What might we learn from your experience?

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A Problem Well-stated is Half-solved

Charles Kettering, the famed inventor and head of research for GM, said “a problem well-stated is half-solved.”

Here, then, are six steps you can take to state a business problem so its solutions become clearer:

1. State the problem in a sentence. A single sentence forces you to extract the main problem from a potentially complex situation. An example of a problem statement: “We need to increase revenue by 25%.”

2. Make the problem statement into a question. Turning the problem statement into a question opens the mind to possibilities: “How do we increase revenue by 25%?”

3. Restate the question in five ways. If you spin the question from a variety of perspectives, you’ll construct new questions that may provide intriguing answers.

For instance, try asking: “How could we increase revenue by 25% in a month?” “How could we increase it by 25% in an hour?” “How could we increase it by 25% in a minute?” “What could we stop doing that might cause a 25% revenue increase?” “What ways can we use our existing customer base to affect the increase?”

4. Give yourself thinking quotas. An arbitrary production quota gives you a better shot at coming up with something usable, because it keeps you thinking longer and with greater concentration.

When I asked you to “Restate the question five ways,” that was an example of an arbitrary quota. There’s nothing magical about five restatements. In fact, five is low. Ten, or even a hundred, would be far better.

5. Knock your questions. Whatever questions you’ve asked, assume they’re wrong-headed, or that you haven’t taken them far enough.

You might ask, “Why do we need an 25% increase at all? Why not a 5% increase? A 500% increase? A 5,000% increase? What other things in the business might need to change that would be as important as revenue?

6. Decide upon your new problem-solving question. Based on the thinking you’ve already done, this step may not even be necessary. Often, when you look at your situation from enough angles, solutions pop up without much more effort.

However, if you still need to pick a single question that summarizes your problem, and none seems perfect, force yourself to choose one that’s at least serviceable. Going forward is better than standing still.

Now you can start brainstorming.

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Uncovering Your Own Career Biases

One of the readers of the first edition of my book, “Accidental Genius,” is Allan Bacon. Allan told me the story of how he used exploratory writing to change the course of his life.

With a PhD in Physics, Allan was working as an R&D engineer for a defense contractor that built lasers which, in his words, “knocked things out of the sky.”

The contractor encouraged its employees to stay up to date on their learning and seek out advanced degrees.  Allan decided to go for an MBA — figuring it would help him become a better manager of people and projects.

As part of his MBA application, Allan had to write a personal essay. He’d never written much about himself, but tried freewriting as a means of thinking about the jobs he most enjoyed. When he looked over what he’d written, he saw a pattern he’d never noticed before.

All his favorite previous jobs – including the work he did as a volunteer and as a representative for his college at career fairs — in one way or another involved selling.

Allan hadn’t thought of himself as someone who liked to sell. He had spent his career to that point in an academic culture that looked down on salespeople. In fact, if you had approached him before he did the writing and suggested Sales as a career for him, he’d have been offended. Why go into sales when you have a PhD in Physics? He always considered the field beneath him; it was something you went into when you didn’t have other skills to fall back on.

The exploratory writing woke him up, and exposed a perceptual block that kept him from doing something he loved. As Allan says: “We tell ourselves emotional stories about who we are. I was telling myself one. Making that perceptual shift from engineer to sales professional is probably the biggest shift I ever had to make.”

Since then, Allan’s career has taken off.

He began working for high-tech start-ups as that rare sales expert with a PhD who knows how to speak to and persuade engineers. He’s also an author, and is working on a book on how to use experiments to create a more fully realized life. The working title is “Start Something You: How to Discover, Develop, and Fund Your Own Version of the Good Life (Without Quitting Your Job).” It’s due out in the next few months.

Allan’s choice has been happy and lucrative, and was triggered by writing. Perhaps you’d like to try a similar writing experiment?

For the next week, take twenty minutes a day to explore your work life through writing. For each session, set a timer, write quickly (as Ray Bradbury says, “In quickness there is truth”), and don’t stop for any reason whatsoever.

Write about every job you’ve had – even those you normally think of as inconsequential. Talk to yourself on paper, or through your computer keyboard, about who you worked with, the tasks you accomplished, the things you enjoyed, and the things you hated. In particular, jot down any stories or images that come to mind.

At the end of a week, read over all your writing. Do you see any patterns? Can you make anything connect? Have you had any insights that might suggest a new way forward?

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Lean-in Moments

A few months ago, the publisher of my book, “Accidental Genius,” asked if I’d like to revise my ten-year-old work. I figured revising it would be easy. The book, after all, already existed. Reworking it would be like cheating off myself. I said sure.

They emailed me the original manuscript, and let me have at it. I opened the file, clicked out after three minutes, and didn’t open it again for weeks. Why? In scanning the text, some questions hit me:

What if my skills have deteriorated, and I was a better writer then than I am now? What if I’ve been fooling myself all these years, and the book wasn’t as good as I remembered? What if I couldn’t think up enough new material to warrant a revised edition? What if the book comes apart in my hands while I’m revising it, and I make it worse than when I began?

I didn’t have answers nor the mettle to return to the manuscript to hunt for them. Instead, I moved the project forward through the best way I knew how: through freewriting.

“Accidental Genius” is a book about freewriting so, as you can imagine, I’ll be writing about the technique at length in future posts. For now, though, I want to mention what my earliest freewriting sessions centered around: images of unusual client interest, concentration, and surprise.

What I call “lean-in moments.”

Through my writing, I tried conjuring up every scene I could think of where a client leaned forward in their chair, because what they heard me saying intrigued, startled, or delighted them.

  • What had I told them?
  • What had I asked them to do?
  • What insights did they have?
  • How did they build on what I said in a way that excited them?

You could say I was looking at my consulting past for moments of intense client reaction and emotion. I figured these moments might lead me to stories and ideas for the book. They did. In the forthcoming edition of “Accidental Genius” you’ll find these moments seeded throughout.

Thinking about your own lean-in moments is a great way to develop books, posts, talking points, speeches, products, and services for your business. The key?

Don’t think about your material first. Instead, think about your clients. See them in your mind’s eye. Hear their voices on the phone.

They experienced surprising moments that made them laugh, clap, or focus on what you were saying with an almost supernatural intensity.

What did you say? What did you do?

Start from there.

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Book Surfing, or "How to Get Good Ideas While Cleaning Your Room"

For me, thinking divergently is a mania. I do it as much as possible. That is, I push myself to see things from odd angles and slam together ideas that don’t conventionally connect. (Steve Woodruff might say I’m restless.)

Because of this self-induced push to be creative, I’ve come up with some curious ideation techniques. I call them “situational techniques,” because they help you use your immediate surroundings to produce ideas.

One situational technique I often use is book surfing. I stumbled upon it years ago while organizing my home office.

My office was a mess. The bookcases were jammed with hundreds of books. There were so many books, in fact, that they spilled onto the floor. What’s more, the subjects were shuffled together: fiction, science, sports, psychology, poetry, history, magic, pop culture. Finding a specific book was rough. When I wanted to read one, I first had to recall its thickness and jacket color, and then I’d go on a tedious and uncertain hunt.

After one particularly frustrating hunt, I pulled the books from the cases, piled them in the center of the room, and started to shelve them in a more logical order. Doing that required that I think about each book’s content.

Would I, for instance, ever again open this copy of “The Executioner’s Song,” or should I donate it to the library? Would I more likely read Ray Bradbury’s “Zen in the Art of Writing” if I shelved it with the author’s novels and stories, or if I put it with the other books I owned on writing technique? What about my copy of “Send ‘Em One White Sock” by Rapp and Collins? When I first read it, I’d found many of the strategies useful. What were those strategies again?

In giving each book a cursory look, ideas started coming to me without much trying.

I got ideas based on a book’s content (“Bradbury says to write a story out of ‘pure indignation.’ So, if I were to write such a story, I’d write about the time . . . “) and title (“‘Send ‘Em One White Sock’ is actually one of many tactics in the book. So, if I were to write a book about positioning and wanted to title it by a single intriguing tactic, I might call it . . . ”).

The ideas also came from picking up two unrelated books at once (“Hmm, ‘Moneyball’ is about using metrics to measure a ballplayer’s ability, and then there’s ‘The Collected Screenplays of the Coen brothers.’ If I combined these two, I’d get a statistical way of measuring a Coen brothers’ screenplay. Or, I’d get a dark, funny screenplay about a baseball statistician”).

By the time I’d shelved the last book, I’d written down 87 ideas I didn’t have when I started my impromptu project.

Why, then, does book surfing work and how can you surf, too? First the reasons:

Reason #1. To get ideas, we regularly need to fill ourselves with new thoughts, stories, and experiences. That way, we have a fresh inventory of stimuli to draw from. The more information we take in and actively think about, the better we’ll be at using it.

Reason #2. The randomness of the information coming at you keeps you on your toes. It’s almost like attending an improv class. You’re forced to deal with what comes up.

Reason #3. In my version of book surfing, reorganizing my books really was the primary goal. Coming up with new ideas was secondary. The pressure to create, then, was off.

Now that you understand the purpose of this exercise, I challenge you to stand in your office (even if it’s on top of your book piles) and come up with three new ideas to write about. Send me photos of you amongst your books, and I’ll share them with blog readers.

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The Red Car Trick

Besides being a business consultant, I’m also a magician. I invent illusions, design magic shows, write instructional magic books, and position performers.

If you read Seth Godin’s recent post about Steve Cohen, “The Millionaires’ Magician,” you’ve seen my work in action. Steve has been my client and friend for a decade. I positioned him, and co-created his two Off-Broadway shows, “Chamber Magic” and “Miracles at Midnight.”

Steve and I have invented several tricks I think of as theatrical. I’d like to tell you about one.

Years ago, when “Chamber Magic” was getting off the ground, Steve gave me a call. He said a New York newspaper reporter had been in the audience, was impressed, and asked to meet Steve later in the week for an interview. If the interview went well, the newspaper would devote nearly a page to the story. Steve and I took this as a challenge. An article in a New York paper was worth thousands of dollars of publicity.

During a fast brainstorm, I hit upon an idea. We drafted an email and shot it off to the reporter. The body of the message read something like this:

“Steve Cohen here. Thank you for offering to interview me. Let’s meet tomorrow in Manhattan at noon at the National Arts Club. And, if you’re game, I’d like you to participate in an experiment.

“On your way here, keep a running tally of every red car you see.

“Don’t, however, write down or mention the final figure to anyone. It should remain a secret until we meet. Just keep it fixed in your mind.

“A few additional points:

“You told me you live in Brooklyn, which is six miles from where we’ll be meeting. You have a few routes you can travel. Perhaps you’ll take the Brooklyn Bridge. Or, the Manhattan Bridge. Or, the Williamsburg Bridge. You also have the choice of dozens of avenues and streets.

“What’s more, you have several transportation methods you can use.  You can walk, cycle, rollerblade, drive, grab a cab, board a bus, ride a horse, take a helicopter, or mix and match. Each method will likely alter your route some. That’s fine. It’s your choice.

“Then, there are the cars. You decide what constitutes a ‘red car.’ It can be completely red or have just a red detail. It can be moving or parked. You can count red trucks and SUVs, too, or you can ignore them. Follow your impulse.

“Again, make sure you’re not making your counting obvious. No fingers or pads of paper. And, take precautions that you’re not being followed (check the foot traffic, the autos, and the air).

“See you tomorrow.”

The next day, Steve was waiting as the grinning reporter walked in and said: “I couldn’t sleep last night. I have a feeling you’re going to tell me how many red cars I’m thinking of.”

“Did anyone follow you?” asked Steve.

“No,” said the reporter.

“Did you see red cars?”

“I did.”

“Did you write down how many you saw, or share that figure with anyone?”

“No.”

“But you have the number safely in mind.”

“I’m thinking of the number, yes.”

“You’re not going to change it, will you? I mean, you’re a reporter and are sworn to the facts and the truth.”

“I promise I won’t change it.”

Steve picked up a business card, scribbled a figure on it with a pencil, and held the facedown card out to the reporter.

“How many red cars did you see?” asked Steve.

“61.”

When the reporter turned the card over and saw a penciled “61,” he punched and kicked the air, shouting, “Man! This almost makes me believe in real magic!”

Steve got his article.

Why did I tell this story? I told it because, well, it’s a damn good story. Its got an intriguing premise and action that unfolds on the streets of Brooklyn and New York. It’s also got a big city reporter who’s so affected by the experience that he lies awake in anticipation and nearly starts believing in miracles. What could be better?

Stories are what remains long after the show has been packed away. They’re evidence that miracles occurred.

When Steve and I come up with an illusion for him, we simplify it until we believe it’s easy for audiences to remember and talk about. If they do talk about it, great. If they don’t, we pull it from the show and start over. Everything we invent is based on the memories it provokes.

Doing tricks that lead to stories is forceful marketing. The audience acts as missionaries and carries word of the show with them.

If you dare to take the same approach in your business, you may see miracles happen there as well. Once you’ve completed a project and are heading home, ask yourself “What will remain? What will clients talk about? What will they be excited by?  What won’t they be able to forget? What will they share?”

(This post is drawn from an article I wrote for “Genii,” a venerated magic magazine published by Richard Kaufman.)

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Telling the Same Story Differently

A few years ago, Matt Madden wrote and illustrated a book of cartoons called, “99 Ways to Tell a Story.” In it, he tells a single story 99 times – in 99 different ways.

The single story is itself uneventful. A man, working on his laptop, gets up and heads towards the kitchen. A voice at the top of the stairs calls out, “What time is it?” The man glances at his wristwatch and says “It’s 1:15.” He opens the refrigerator and scowls, because he’s forgotten what he was looking for. End of story.

Madden first tells it as a monologue. He then tells it from the man’s point of view. He also tells it as a how-to, a flashback, a comedy, a calligram, a public service announcement, a political cartoon, in silhouette, in close-ups, from the refrigerator’s point of view, as if it were overheard in a bar, and as a homage to Marvel illustrator Jack Kirby, among other inventive ways.

Any story can be told from dozens of angles, in countless styles. Each angle and style reveals something previously hidden. It’s an important principle to remember, and doesn’t only apply to cartoons or even fiction. The idea of differing angles and styles is something to think about for your business communications.

Two weeks ago, Kristen Frantz from Berrett-Koehler Publishers asked me to make a video about the forthcoming edition of my book, “Accidental Genius.” The reason: Berrett-Koehler uses a prominent outside sales rep group, Ingram Publisher Services, to sell its books to bookstores, and Kristen thought it would be good if at sales conference the group saw how committed to selling the book I am.

I never before made a video. The result was too long, even though I had left out some important information. I’d have to reshoot it. The thing puzzling me, though, was this:

How could I make a shorter video while giving my audience more information?

Kristen and I came up with a simple strategy. I divided all my information into talking points. Some of those talking points seemed like they should come from my mouth: the book’s main idea, the philosophy behind it, the story of my eighteen years as a bookseller and my understanding of what a crucial job the sales rep has in the selling of a book. Those I filmed, and are in the video below.

Other points, like who’s in my network and how I plan on supporting the book, were important, but didn’t seem like they needed to come directly from me. Kristen, we decided, would talk about those points live at the conference.

Our solution wasn’t a complicated one, but it did the trick. We took a video with too much information, and made it more palatable by breaking its points into recorded and live moments. An optical illusion of sorts.

Take a look. Perhaps my video or performance skills aren’t what they should be yet, but the idea is still valid: Don’t think you’re stuck with one or two ways of delivering information to your audience. Try a different angle. Graft together uncommon styles. You may be surprised at the result.

By the way, near the end of the video you’ll hear me say, “I told you I’m a magician,” and then I perform a small trick. Unfortunately, I had edited out an earlier part of the video where I discussed my background as a magician and professional illusion inventor. Kristen told me not to sweat it. She’d add that to her talking points during the live session.

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Writing a Sticky Title

Let’s begin with a quiz. Below you’ll find a list of book titles. All are genuine titles from published books – except for one. See if you can spot that lone non-book-title.

1. “Theodore Roosevelt on Leadership”

2. “Curious George and the Pizza”

3. “Soon I Will be Invincible”

4. “The Confident Leader”

5. “Virtual Learning”

6. “Sixty Stories”

7. “Apathy”

8. “The internet isn’t that big a deal. Neither is the PC. Abandon all technology and live in the woods for a week and see if it’s your laptop you miss most. In fact, the technologies most important to us are the older ones – the car and telephone, electricity and concrete, textiles and agriculture, to name just a few. The popular perception of modern technology is out of step with reality. We overestimate the importance of new and exciting inventions, and we underestimate those we’ve grown up with.”

Think you know the answer? We’ll get back to the quiz in a moment, and see if you’re right.

Two Methods of Titling a Book

As a book-writing coach for businesspeople, I’m often asked about how to come up with a sticky title. I have a bag of titling tricks, but here are two of my favorites:

Sticky Trick 1. If the writer has written a book draft or proposal, I ask that they print it out, and underline all the interesting ideas and turns-of-phrase they see. We then comb through their work and make up dozens of titles based on every promising phrase they’ve highlighted.

The advantage of this approach: The titles we create are  based on the writer’s organic material. That is, rather than focusing everything on the book’s generic idea (for instance, how to be more productive), we can look for how the writer makes their point  in distinctive ways (how to be more productive by being “unreasonable”).

Distinct ideas and phrases are what’s going to make the book stand out in the marketplace when it’s published, so why not start titling it from there?

Sticky Trick 2. The writer and I visit bricks-and-mortar and online bookshops, and we see which book titles catch our attention. Those attention-grabbers act as thought starters, and inspire us to come up with fresh titles.

This method harkens back to the quiz I asked you to take. You looked at eight choices and picked the one that wasn’t a published book title. The answer, of course, is choice 8 (“The internet isn’t that big a deal . . . ,“ which is from Bob Seidensticker’s excellent book, “Futurehype: The Myths of Technology Change”).

I’m certain you selected the correct answer, but how did you know it was correct?

Obviously, book titles follow certain rules of thumb. Perhaps you’ve never articulated these rules, but you know many of them inherently. They’re a part of you.

You know, for instance, that a title must be short. While choice 8 was a powerful piece of prose and encapsulated the main idea of Bob’s book, it violated the brevity titling rule.  Therefore, it couldn’t have been the title. (A number of books have had lengthy titles for novelty’s sake. The longest title on record, which celebrates the career of “Harry Potter” actor Daniel Radcliffe, is 4,805 characters.)

What are some other rules for titling a book? Again, an easy way of reminding yourself of rules you already know, or of finding new ones, is by studying existing books and extracting the concepts they use.

Look, for example, at my book, “Accidental Genius.” The title was inspired by a quote from Samuel Johnson. One rule, then, might be, “Title your book using a full or condensed quote.” A second rule could be, “Put together two conflicting words (like ‘Accidental’ and ‘Genius’) that intriguingly point to your book’s main premise.”

Tweetable Titles

Roger C. Parker, a smart and prolific writer who has penned 38 books, has collected dozens of titling rules, and has published them in a book called “#Book Title Tweet.”

The work’s central premise: for a title to be effective, it’s got to be able to “communicate at a glance.” The discipline of training yourself to write Twitter-friendly titles, then, is a useful one. Roger’s book, in fact, dispenses its wisdom in approximately 140 tweet-sized chunks, including:

  • “[P]osition your topic by making it obvious whom you are not writing for, e.g., ‘Design for Non-Designers.’”
  • “Target your title to a specific circumstance, e.g., ‘How to Sell When Nobody’s Buying.”
  • “Position your book by projecting an ‘attitude,’ – ‘Mad Scam: Kick-Ass Advertising Without the Madison Avenue Price Tag.”
  • “Issue an engaging command and explain it, e.g., ‘Don’t Make Me Think: A Common Sense Approach to Web Usability.”
  • “Ask a question while stressing your unique qualifications, e.g., ‘What Can a Dentist Teach You about Business, Life, & Success?’”

Besides titling tactics, Roger shares bite-sized research and survey tips, and cautions.

At 130-odd pages, “#Book Title Tweet” is a speedy read, the information in it is first-rate, and the importance of its concept is undeniable.

After all, without a strong title, it doesn’t matter how good your content is — no one will read your book, white paper, or article, click on your video, or attend your event.

You owe it to yourself and your work, then, to devise titles that stick in the mind or prompt a click.


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